Author Topic: One of your notes cannot be sold. Note ID: 54785846.  (Read 2971 times)

Fred93

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One of your notes cannot be sold. Note ID: 54785846.
« on: November 06, 2016, 09:01:10 PM »
I tried to sell some notes on folio this evening.  I selected my first note, entered the discount, told it to sell, and this error message pops up:

One of your notes cannot be sold.  Note ID: 54785846.

First thing I notice is that the number it shows, which I have typed above just as it appeared, is not the note I was trying to sell.  I checked and its not even a note I own.  Curious.

I tried again with a different note.  Same message, containing same bogus note ID.

Tried to sell a 3rd note.  Same.

I checked the accounts page, and I have no notes for sale, so the error message is blocking the sale.

Have any of you ever had this problem?

I sent mail to LC.  I figure its a bug, and that message is really trying to tell me something different, but I can't imagine what.

Debt Free

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #1 on: November 06, 2016, 09:35:14 PM »
Payment processing?  Note entering into Default?

jz451

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #2 on: November 06, 2016, 11:10:44 PM »
I've had the icon that blocks the check box, when the note is still in payment processing and in grace period, but not that.

Fred

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #3 on: November 06, 2016, 11:41:12 PM »
I downloaded the full Folio note inventory (https://resources.lendingclub.com/SecondaryMarketAllNotes.csv) and I did not find note_id 54785846.

Seems your note is somehow not in the inventory (e.g., charged-off, paid-off)?

The closest note_id I found was 54785845: 
https://www.lendingclub.com/foliofn/browseNotesLoanPerf.action?showfoliofn=true&loan_id=23835508&order_id=33564260&note_id=54785845



Fred93

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #4 on: November 07, 2016, 12:57:11 AM »
I downloaded the full Folio note inventory (https://resources.lendingclub.com/SecondaryMarketAllNotes.csv) and I did not find note_id 54785846.

I believe the only place note 54785846 exists is in the error message.

Fred93

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #5 on: November 07, 2016, 02:18:36 PM »
Got email answer from LC...
Quote
This is a recently discovered bug where the error message content is incorrect. It has been reported to us by a few investors, including yourself. The fix is scheduled to be included in the next sprint. ... In the meantime, please clear your cache...

Lovinglifestyle

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #6 on: November 07, 2016, 03:36:15 PM »
I received a reply today that is similar to your answer from LC.  I asked them about the note I don't have that I reported on PeerCube a few days ago, which Anil answered.
LC said they feel my issue is related to the known Folio bug on which they are working.

Got email answer from LC...
Quote
This is a recently discovered bug where the error message content is incorrect. It has been reported to us by a few investors, including yourself. The fix is scheduled to be included in the next sprint. ... In the meantime, please clear your cache...

Fred93

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #7 on: November 07, 2016, 05:20:56 PM »
They removed the bogus note ID from the message.  Now it says "There has been an error."

Fred

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #8 on: November 07, 2016, 06:10:51 PM »
They removed the bogus note ID from the message.  Now it says "There has been an error."


Seems the issue is on multiple places (in LC source code).  One developer/team might have fixed his, but others have still not finished yet.

Fred93

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Re: One of your notes cannot be sold. Note ID: 54785846.
« Reply #9 on: November 12, 2016, 06:50:17 PM »
I've given them examples of several notes that can be posted for sale via API ok, but which produce this error message when posted manually via the folio web site.  I'm calling this a web site bug.  Once one of these notes is posted via the API, it can't be repriced via the web site either.  The web site simply dislikes certain notes.

LC says they're debugging.