Author Topic: Got surveyed again by LC  (Read 2134 times)

dr.everett

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Got surveyed again by LC
« on: February 25, 2017, 02:32:06 PM »
So got the survey email from LC again a few days ago- survey was largely the same as before- focused on the following items:

1. Recommend LC to your friends? (No- for the issues I'll mention later)
2. Website meeting your needs (Mostly- but not high marks there either)
3. Returns meeting your expectations? (Hell no)
4. Defaults meeting your expectations? (F... no)
5. What can we do to make it better?
6. Can we contact you about your responses?

We've all covered the things that we don't like currently about LC- not providing the returns they once did, more defaults, less fraud (rollers), listening to us more. These were the things I listed as reasons I wouldn't recommend LC to others at this time, and largely have influenced my decisions about LC going forward.

Like others I just recently decided to stop actively investing in LC and start directing my money elsewhere until I see improvement.

Website mostly does what I want- I've told them multiple times what they can do to improve there and they don't seem to listen. (Which is part of a larger trend IMO)

My only other question is did I miss anything key? If they do call I want to make sure I cover all the bases- not just the talking points they used to respond to my concerns and yet not address them.

fliphusker

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Re: Got surveyed again by LC
« Reply #1 on: February 25, 2017, 03:27:11 PM »
I was under the impression that you were strictly buying on FOLIO.  Guess I missed you saying different. 

1. Recommend LC to your friends? A/B notes on primary, would not recommend above B notes and recommend FOLIO sorta.
2. Website meeting your needs?  Mobile version is actually terrible.  Drop down menus might be better.
3. Returns meeting your expectations?  Sorta, most of my defaults that I have are my own fault.  Could be higher, but not a year in either.
4. Defaults meeting your expectations? Again, my fault with what I bought.
5. What can we do to make it better?  Tell FOLIO to make their site better or simply have LC build their own.
6. Can we contact you about your responses?  Ya.  Talked with Jenna this week to continue getting the missing FICO stuff resolved.  She has been super great actually. 

dr.everett

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Re: Got surveyed again by LC
« Reply #2 on: February 26, 2017, 02:53:45 PM »
I was under the impression that you were strictly buying on FOLIO.  Guess I missed you saying different. 

No- you didn't miss it- I didn't really say.

I do buy on the primary market- but it's under a very tight set of filters. If LR finds more than 5-10 new notes in a week for me, that's a busy week.  ;)
Investor Services wasn't really happy when I told them I generally don't buy new, and the why. They pushed back with a talking point, which I countered quickly with my own point.

Right now I still find and buy 95% of what I want on FOLIO- it's been getting a bit harder as the panic selling has been dying off recently, but I can still purchase $2-3k of notes that meet my criteria in 24 hrs. Before it was closer to 6-8 hours or less. I gauge this by how often I get the "LC has money waiting to invest in your account" emails the following morning after payments are posted. Most mornings LR has done it's job by then- it's only the days where I have a lot of payments that I see unspent funds, and then usually by mid-morning they are all spent on additional notes.