I called again this morning as my unassigned notes are starting to pile up and it's basically impossible to find them using the details screen. Rep directed me to portfolio screen which states in tiny font that I have 13 unassigned notes. The 13 is blue, so I'm supposed to know to click on that to bring them up. Ah, of course. I can see why this is in eight point type hidden on the second page because this is so much less important than
Seriously, if anyone's listening, pie charts are for selling things and broad overviews. Useless for real time feedback or precise management.
13, when I clicked on it, sent me back to the useless details screen listing all 1000+ notes. oops.
After putting me on hold for a few minutes, rep came back with the word: there's a bug and they're working on fixing it. Really? How fascinating! Are they really working on it, or are they just trying to find a way to insert a sparkly heart and a smiley face in my chargeoff screen? (Must say rep was awesome and apparently just as unhappy with the new layout as the customers.)
While I'm at it, if they're redecorating the entire ballroom, why not put note portfolio assignment functions on the PORTFOLIO PAGE instead of the note listing page?
I didn't inquire about any of the other problems as I don't use those features, but I'm guessing there's a bug they're working on to fix those too. Or maybe, I've just spent more time and effort creating this post than anyone's directed toward making a viable website.